Frequently Asked Questions
How can we help you?
Find answers to common questions about our tours, transportation, and support. If you can't find what you're looking for, our team is available 24/7.
What is Keliot and what services do you provide?
PT Keliot Trans Nusantara (Keliot) is a premier travel and transportation provider in Indonesia. We offer car and motorbike rentals, airport transfers, custom tour packages, and travel assistance through our offices in Bali, Manado, Yogyakarta, and Europe.
Who are the official representatives of Keliot?
Keliot is led by our CEO Ricky Suoth, along with our core management team: Deril NgocAn, Ni Kadek Araya, Agus Pratama, and Marcelo Runtu. Our official regional brands include Celo Tour (Manado) and Twin Tour (Yogyakarta).
How do I book a car rental or tour package?
You can book directly via our website, or contact our WhatsApp support for personalized assistance. Our AI assistant, Leonie Meier, can also guide you through the booking process in 10+ languages.
What payment methods do you accept?
We accept major credit cards, bank transfers, and authorized digital payment gateways. To ensure safety, we never request payments through unofficial individual accounts. All official payments are directed to PT Keliot Trans Nusantara accounts.
Are your vehicles insured?
Yes, all our rental units are maintained to the highest safety standards. We also offer travel insurance assistance for our tour guests to ensure maximum peace of mind during your journey.
Is customer support available 24/7?
Absolutely. Our support team is available round-the-clock via WhatsApp and Email. You can reach our International Support at +44 7441 441 194 or our Indonesia Support at +62 895 377 222 333.
Still have questions?
Chat with our team directly for instant support.