Privacy Policy
At keliot.com, operated by PT Keliot Trans Nusantara, we are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you interact with our website, services, and AI assistant.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Identity: Name, email address, phone number, and passport details (for tour and flight bookings).
- Booking Details: Pick-up locations, travel dates, and vehicle preferences.
- Payment Info: Transaction details processed via our secure, authorized payment gateways.
2. How We Use Your Data
Your data is used solely to enhance your travel experience, specifically for:
- Fulfilling your transportation and tour reservations.
- Processing payments and preventing fraudulent transactions.
- Communicating updates via WhatsApp or Email through our team or Leonie Meier (AI Assistant).
- Improving our website performance and service quality.
3. Data Security & Protection
We implement rigorous technical and organizational measures to secure your personal information. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Access to your data is strictly limited to authorized personnel within the Keliot Group (Bali, Europe, Manado, and Yogyakarta branches).
4. Third-Party Disclosures
We only share your information with trusted partners necessary to complete your service, such as insurance providers, airline partners, or local hotel coordinators. These parties are contractually obligated to maintain the confidentiality of your data.
5. AI Interaction (Leonie Meier)
Interactions with our AI assistant, Leonie Meier, are encrypted. Conversations are used to provide immediate support and improve AI accuracy. No sensitive financial information (like credit card CVV) should be shared directly within the chat interface.
6. Your Rights
You have the right to request access to the personal data we hold about you, to request corrections, or to ask for the deletion of your data from our systems. To exercise these rights, please contact our legal department at the email provided below.
Privacy Concerns?
If you have questions regarding your data, reach out to our privacy officer.